Pendulum Pulse

Your Privacy. Our Priority.

At Pendulum Pulse, your privacy and data security are fundamental to our business relationship. Learn how we protect your information and maintain the highest standards of data security in every facet of our event production and technology integration.

Abstract depiction of a digital data shield protecting sensitive information, integrating with a festival wireframe.

Our Commitment to Your Privacy

Pendulum Pulse is committed to protecting your privacy and maintaining transparent data practices that comply with all applicable privacy laws and industry standards. As a leader in event production and technology integration, we understand the critical importance of safeguarding your personal and business information.

  • Comprehensive Data Protection: We implement robust security protocols and technical measures to protect all data.

  • Transparent Usage: Our information usage policies are clear, and consent procedures are meticulously followed.

  • Global Compliance: Adherence to GDPR, CCPA, and other relevant privacy regulations is regularly reviewed and updated.

  • Secure Data Handling: We ensure secure handling of event attendee and client data throughout its lifecycle.

For any privacy-related inquiries or concerns, please do not hesitate to contact us directly.

Information We Collect and How We Use It

Pendulum Pulse collects information to provide and improve our services, communicate with you, and ensure the successful execution of our event production and technology integration projects. This section details what information we gather and how it's utilized.

We collect standard information such as IP addresses, browser types, and navigation data to analyze website traffic and improve user experience. For clients, this includes contact details, project specifications, and contractual information necessary to deliver our bespoke services. All such data is securely stored and used exclusively for service delivery and statistical analysis.

When acting as a data processor for events, we handle attendee data (e.g., ticket information, survey responses, access logs) strictly in accordance with our clients' instructions and contractual agreements. Robust measures are in place to ensure privacy, integrity, and availability of this data, aligning with festival privacy standards. We do not use this data for our own marketing purposes.

In some cases, we integrate with third-party platforms for specific services (e.g., ticketing, analytics, communication tools). Data shared with these partners is limited to what is essential for the service and is always subject to strict data processing agreements ensuring compliance with our privacy standards. We carefully vet all third-party vendors for their commitment to data protection.

Data retention periods are determined by legal requirements and the necessity of the data for service provision. We employ procedures for secure data deletion once it is no longer required.

Data Security and Protection Measures

The security of your information is paramount. Pendulum Pulse employs a multi-layered approach to event data security, combining advanced technology with rigorous operational procedures to protect against unauthorized access, disclosure, alteration, and destruction.

Technical Safeguards
  • Advanced encryption protocols (TLS, AES-256) for data in transit and at rest.
  • Firewalls, intrusion detection, and prevention systems.
  • Regular vulnerability assessments and penetration testing.
Operational Security
  • Strict access controls and least-privilege principles.
  • Mandatory data handling training for all employees.
  • Comprehensive incident response and breach notification procedures.
A glowing digital lock icon over a complex network of data lines, symbolizing robust security.
Visualizing the layered approach to protecting sensitive information.

Your Rights and Privacy Controls

Pendulum Pulse fully respects your rights concerning your personal information. We provide clear mechanisms for you to exercise these rights and maintain control over your data, in line with international festival privacy standards and regulations like GDPR and CCPA.

  • Right to Access & Deletion

    You have the right to request access to the personal data we hold about you and to request its deletion. We will respond to all legitimate requests promptly and in accordance with applicable laws.

  • Opt-Out & Communication Preferences

    You can opt-out of marketing communications at any time. We also provide tools for managing your communication preferences for transactional emails related to our services.

  • Data Portability & Correction

    Upon request, we can provide your data in a structured, commonly used, and machine-readable format. You also have the right to request correction of any inaccurate or incomplete data.

  • Cookie Preferences

    Manage your cookie settings and tracking preferences directly through your browser or our website's dedicated cookie consent tool.

Should you have any concerns or wish to exercise your rights, please reach out to our Data Protection Officer at [email protected]. We are here to ensure your peace of mind regarding your information usage.

Questions or Concerns?

Your trust is our highest priority. If you have any privacy-related questions, requests, or concerns, our dedicated team is here to assist you.

Contact Our Privacy Team